If you would like to return an order or product within your order you can do so within 30 days of delivery. You do not need a reason to do so. The product will need to arrive back to us in the condition it was sent. You must cover the cost of return postage.
If your item is damaged, the courier will cover this cost when we make a claim against your address. We can then resend your item or refund on receiving the order back to us. Please note, that we do not consider broken snap bars as damaged. Some times wax breaks but this will not effect how the product performs.
If you would like to start a return please email returns @ picknmelt.com
We will give acknowledge the return within 24 hours providing a return address for you.
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