Returns and Refunds

Returns & Refunds

If your order arrives damaged, incorrect, or faulty, please email customerservice@picknmelt.com within 14 days of delivery. Include your order number and a quick photo so we can sort it promptly.

Every Pick n Melt product is handmade, poured, and packed with care. Because fragrance is a personal choice, we can’t offer refunds or exchanges for scents that aren’t to your taste — but we’re always happy to help you find new picks you’ll love.

Our Snap Bars are designed to break into segments for use, so occasional snapping in transit is normal and doesn’t affect performance. Refunds or replacements are only issued if a product arrives clearly damaged beyond use.

We may ask for the return of faulty or incorrect items before issuing a replacement or refund. Approved refunds are processed to your original payment method, usually within 3–5 working days.

We pour care into every order, and we’ll always do the same for you. If something goes wrong, we’ll make it right — that’s the Pick n Melt way.