Privacy policy

The Pick n Melt Privacy Policy applies between you, the User of this Website, and Pick n Melt, the owner and provider of this Website. We take the privacy of your information seriously. This policy applies to Data collected by us or provided by you when you use the Website.

Definitions and Interpretation

Data: Information you submit to Pick n Melt via the Website, including meanings under Data Protection Laws.
Cookies: Small text files placed on your device by the Website. See “Cookies” below.
Data Protection Laws: UK GDPR and the Data Protection Act 2018 and related laws.
GDPR: Regulation (EU) 2016/679.
Pick n Melt, we, us: 68 Market Street, Eastleigh, Hampshire, SO50 5RD.
UK and EU Cookie Law: PECR and subsequent amendments.
User, you: Any third party accessing the Website not employed by or providing services to Pick n Melt in that capacity.
Website: www.picknmelt.com and sub-domains unless excluded.

Scope

This policy applies to Pick n Melt and Users of this Website. It does not extend to external sites accessible via links.

Pick n Melt is the data controller.

Data Collected

Name
Contact details (email, phone)
Demographic info (postcode, preferences, interests)
Browser type and version (automatically collected)
Operating system (automatically collected)

How We Collect Data

Data you provide

When you contact us
When you enter promotions
When you make purchases
When you subscribe to marketing
When you use our services

Data received from third parties (when you purchase)

PayPal
Etsy
eBay

Data collected automatically

Visit metadata (date, time, frequency, interaction)
Cookies and analytics data (see “Cookies”)

Use of Data

Internal records
Improving products and services
Marketing emails (with consent or soft opt-in)
Market research
Customising or updating the Website

You may withdraw consent at any time by emailing privacy@picknmelt.com.

We may use Data to show Pick n Melt adverts on other websites. You can opt out by disabling relevant cookies.

Sharing of Data

Service providers who support website, fulfilment, or logistics
Payment processors (e.g., PayPal, Shopify Payments) to process orders and refunds

Keeping Data Secure

Account access protected by unique credentials
Data stored on secure servers
Card details handled by payment providers; Pick n Melt does not store card data

Report suspected breaches to privacy@picknmelt.com.

Security guidance: www.getsafeonline.org.

Data Retention

We retain Data only as long as necessary for legal, tax, or business reasons. Backups may persist for compliance.

Your Rights

Access
Correction
Erasure
Restriction
Portability
Objection (including where we rely on legitimate interests)

Exercise rights or withdraw consent: privacy@picknmelt.com.

Complain to the ICO: ico.org.uk.

Cookies

This Website uses cookies to improve performance and experience. A consent banner appears on first visit. You may deny consent, but some features may not work.

Types of Cookies Used

Type	Purpose	Examples (name / provider)
Strictly necessary	Core functionality such as cart and checkout.	_shopify_y (Shopify), _shopify_s (Shopify), _secure_session_id (Shopify)
Analytical / performance	Understand usage to improve the site.	_ga (Google), _gid (Google), _gcl_au (Google)
Functionality	Remember preferences and login state.	localization (Shopify), _customer_account (Shopify)
Targeting / advertising	Personalise ads on other platforms.	_fbp (Meta), _fbc (Meta), _pin_unauth (Pinterest)

You can manage cookies in your browser settings. Guidance: aboutcookies.org.

Children

We do not knowingly collect data from children under 13. If you believe we hold such data, contact privacy@picknmelt.com for deletion.

Links to Other Websites

External links are outside our control. Review their privacy policies before use.

Business Ownership and Control

If Pick n Melt sells or transfers part or all of its business, relevant Data may transfer under this policy. We may disclose Data to prospective purchasers.

General

You may not transfer your rights under this policy.
If any provision is invalid, the remainder remains enforceable.
Governing law: England and Wales. Jurisdiction: English and Welsh courts.

Changes to this Privacy Policy

We may update this policy periodically. Updates will be posted here. Continued use of the Website signifies acceptance.

Contact Information

Pick n Melt
68 Market Street
Eastleigh, Hampshire
SO50 5RD
Email: privacy@picknmelt.com