Pick ‘n’ Melt ® | FAQ – Answers to common customer questions.
Q: How long does it take to ship your products?
A: We keep many of our most popular products in stock but some we custom make to order. We usually ship within 1-3 working days.
Q: Do you ship outside of the UK.
A: At this time we do not ship outside of the UK unless in wholesale amounts to regional territory re-sellers. If you would like to buy our products wholesale to sell in a foreign market place please email email@example.com.
Q: What is Soy Wax?
A: Soy wax is a common, sustainable vegetable wax made from the oil of soy beans. Soy has many uses but most commonly relating to vegetarian and vegan diets . After harvesting the soy beans, they are cleaned, cracked, de-hulled, and rolled into flakes. The oil is then extracted from the flakes and hydrogenated.
Q: Why do you use Soy Wax over other waxes?
A: There are various reasons. Some ethical and some practical. 1. Soy beans are a naturally renewable source and are Eco-friendly. 2. Soy wax burns cleaner and for longer with a cooler burning temperature. 3. Soy wax is non-toxic due to the nature of it’s extraction.
Q: Where are your products made?
Q: Why are there warning labels on your products?
A: Due to EU regulations all manufacturers of products which contain blends of chemicals are now legally bound to label their products within the guidelines of those EU regulations. The labels must outline relevant information about the contents of the product which is extracted from Safety Data sheets produced and provided to us by the specific chemical manufacturers. In our case this includes both essential oils and fragrance oils. We keep Safety Data Sheets on all of products which you can obtain copies of by emailing or calling should you wish more information on the product than is stated on the label or on the website prior to your purchase.
Q: Are your products bad for my health?
A: We do hope not! Our products are made for your pleasure. All our products are handmade in the UK so our team of experts are exposed to the products we use on a daily basis. Due to the amount of exposure and the direct contact with our raw materials, our staff take precautionary measures to ensure they are not over exposed to the oils we use to scent our products. They are all keeping good health! However, please do read the safety warnings on the labels of our products and ensure you use them safely and responsibly.
If you have any further questions please feel to contact us. You can even add our customer care team on Skype and they will be happy to answer any questions you might have. To add us on Skype simply search: firstname.lastname@example.org from your Skype application.