FAQ

Answers to common customer questions
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We keep many of our most popular products in stock but some we custom make to order. We usually deapatch orders within 1-2 working days but advise 1-5 working days as despatch time depends on what you order. Some things are custom made. During busy periods, like Diwali or Christmas, our dispatch time increases a little but we still aim for 1-2 days regardless.

At this time we do not ship outside of the UK unless in wholesale amounts to regional territory re-sellers. If you would like to buy our products wholesale to sell in a foreign market place please email wholesale @ picknmelt.com

Soy wax is a common, sustainable vegetable wax made from the oil of soy beans. Soy has many uses but most commonly relating to vegetarian and vegan diets . After harvesting the soy beans, they are cleaned, cracked, de-hulled, and rolled into flakes. The oil is then extracted from the flakes and hydrogenated.

There are various reasons. Some ethical and some practical. 1. Soy beans are a naturally renewable source and are Eco-friendly. 2. Soy wax burns cleaner and for longer with a cooler burning temperature. 3. Soy wax is non-toxic due to the nature of it’s extraction.

Our soy wax melts and luxury scented candles are all hand poured on The Solent in Hampshire, England, UK by our team of candle and aromatherapy experts.

Due to EU regulations all manufacturers of products which contain blends of chemicals are now legally bound to label their products within the guidelines of those EU regulations. The labels must outline relevant information about the contents of the product which is extracted from Safety Data sheets produced and provided to us by the specific chemical manufacturers. In our case this includes both essential oils and fragrance oils. We keep Safety Data Sheets on all of products which you can obtain copies of by emailing or calling should you wish more information on the product than is stated on the label or on the website prior to your purchase.

We do hope not! Our products are made for your pleasure. All our products are handmade in the UK so our team of experts are exposed to the products we use on a daily basis. They are all keeping good health! However, please do read the safety warnings on the labels of our products and ensure you use them safely and responsibly.

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